Terms and Conditions (Including Booking & Travel Purchasing)

Thank you for choosing us to act as your travel/booking agent for your travel. The Terms and Conditions (“Terms”) apply to your use of the services and to any travel purchased using these services. As used in these Terms, “Suncations” mean any of the following: Suncations™, Suncations, LLC, Suncations Travel, or Suncations.com, our our affiliates. "We," "us," "our" and "Company" refer to Suncations. "You" and "your" refer to the customer visiting our website, booking a reservation through us (through our website or otherwise), or otherwise using our services.

Suncations.com (the “website”) is owned by Suncations, LLC dba Suncations and is intended and provided for residents of the United States of America only. By accessing or using the website, you agree with the Terms outlined. If you do not accept the Terms stated here, do not use this webite and service. By using this website, you are indicating your acceptance to be bound by these Terms. “Content” refers to any text, materials, documents, logos, video, images, audio, design, and any other information provided from or on, uploaded to and/or downloaded from the website.

Review these Terms frequently as the Terms may change or be updated with new Content.


Travel Information:

The website contains Content with information about travel agents, services, locations, dates, tours, travel packages, travel insurance, cruises.  The website may also contain Content regarding transportation, foreign currency, itineraries/schedules, and information from other travel companies.

Much of the Content on our website is supplied to us by third party providers; such as Cruise lines, Hotels, Resorts, airlines, and transportation suppliers (referred to as "Travel Providers"). We have taken reasonable steps to ensure the Content is correct and up to date; however, we cannot check the accuracy of all information nor are responsible for any incorrect Content provided to us.

The travel cost and travel locations, bookings, and services selected by you, are provided by Travel Providers. The Travel Provider provides these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you.

We accept no responsibility for information or Content supplied to us by any Travel Providers. We recommend you confirm all information contained on or linked from our website with the third-party provider directly. If you book your travel with us, you will be entering into a separate contract with each applicable Travel Provider. Your travel is subject to the terms and conditions contained in each such contract.


Travel Documentation:

You agree to verify that each traveler on your itinerary has all the required travel documentation prior to traveling, including documentation necessary to satisfy all passport, visa, vaccination, or other entry requirements of each destination, as well as any conditions or restrictions imposed by any carrier, and all safety, health or security conditions at each destination. Government or state issued picture identification is required for domestic travel, and a minimum of a valid passport is required for international travel. REAL ID-compliant government or state issued identification will be required for domestic airline travel as of May 7, 2025. Any US citizen who plans to travel abroad may also need a visa issued by the Embassy of the country they wish to visit.

Passports must be valid for six (6) months after the return travel date, and must contain a sufficient number of blank pages to attach any necessary visas and any required entry and exit stamps for this travel. Be advised that Passport and entry requirements may change at any time without notice. You agree to check with the US Department of State for any entry requirements into foreign countries.


Travel Insurance:

We may recommend or sell travel insurance or trip protection through independent travel insurance carriers for your travel arrangements. The insurance or trip protection is an optional coverage and my duplicate any coverage already provided by any other insurance coverage you may already have.

This insurance is not required to purchase any other products or services. Travel insurance coverage is subject to separate terms and conditions provided by the travel insurance carrier.  We recommend that you review the travel insurance terms and conditions carefully. We recommend that you pay close attention to the trip interruption and cancellation terms and conditions. Premium for the travel insurance may be non-refundable.

We are not authorized by law to answer any technical questions regarding the policy, nor can we file claims for coverage.


Prices & Costs:

Although we take reasonable steps to ensure all Content on this website is current and accurate, we cannot check the accuracy of all such information as provided by the Travel Providers. Travel Providers may change their prices, details of their packages, tours, flights, destination ports, and other information displayed on the website at any time. For this reason, all rates, terms, conditions, availability, itinerary, taxes, fees & surcharges are additional and are subject to change without notice. All travel products and services described on the website are subject to availability. Special conditions may apply to the prices set out on our website. To determine such conditions, you must contact us or the Travel Provider.

For all offers, unless otherwise indicated, rates quoted are accurate at the time of publication and are per person, based on double occupancy.  In addition to the prices listed/quoted, you may be required to pay applicable taxes, port fees, government fees, room fees, entertainment fees, gratuities, transfers, and other various changes. We recommend that you contact your Travel Provider for more information.

We are not liable for any error in the advertised price listed on our website.


Payment Information:

You are required to make the required deposit no later than the deposit due date. Payment must be made by the deposit due date to confirm your reservation.

Payment of a deposit enables a reservation hold for you but does not guarantee the price. The price can only be guaranteed once full payment is made and other travel documents have been issued, subject to any terms and conditions of the Travel Provider. We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Travel Providers.

After full payment, the terms of the contract with your Travel Provider(s) may permit them to increase the cost of your arrangements. Permitted increases may occur for various reasons. Some may include changes in the cost of fuel, taxes, fees and exchange rates. If we are acting as your booking agent, we will within our regular business hours try to promptly notify you of any material increase once we become aware of such increase. You are fully responsible for all such increased costs.


Travel Provider (Terms & Conditions, Changes, and Cancellation):

Many Travel Providers (Cruise, tour operators, package providers, airlines, etc…) maintain their own terms and conditions, which may require your express acceptance of such terms and conditions in order to complete your travel. Prior to the earlier of any required deadline(s) or your schedule departure and/or tour, you agree to read all Travel Provider terms and conditions, accept such terms and conditions as required, and complete any required check-in process without assistance from us. If you did not receive a copy of your terms and conditions from your Travel Provider, we request that you contact us as soon as possible prior to the scheduled trip, tour, or departure.

If you are traveling by airline, you must agree to the terms and conditions of the airline’s contract of carriage, which can be viewed on the airline website. Airlines my change flight times, schedules, aircraft, seat assignments, and alter or omit stopping points. Any change is at the sole discretion of the airline and outside of our control. Failure to use any portion of your reservation may result in automatic termination or cancellation of all flights.  For airline travel, we recommend that you arrive to the airport at least 90 minutes prior to your schedule flight and bring all proper boarding documents with you. If you are traveling on an international flight, we recommend you arrive at least 3 hours prior to your scheduled departure.

When making a reservation for a flight and/or cruise, Transportation Security Administration (TSA) will collect certain information from you (name, date of birth, travel IDs, etc…). This information must match your official travel documents, such as Passport or State issued identification.  You must verify all baggage requirements and any fees associated with those requirements.  If baggage fees apply, the cost will be additional and you must make payment directly to the Travel Provider.

Your contract with your Travel Provider may give the Travel Provider the right to cancel your booking or any part of it, to make such alterations in the booking as it deems necessary or desirable, to refuse to accept or to retain as a member of any tour any person at any time, or to pass on to customers any expenditure occasioned by delays or events beyond its control. We have no control over such changes, cancellation, or transportation schedules. If we are your booking agent, we will within our regular business hours try to promptly notify you of any significant change once we become aware of such change if there is time before your departure; however, we will not have any liability for any change or costs incurred that may result. Without limiting any other limits to our liability, we are not responsible for price drops after confirmation, booking, ticketing, or payment. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave and/or depart.

The Travel Provider, government entity, or any other third party reserves the right to cancel this trip or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice, and we shall not be held liable for any loss to guests by reason of such cancellation or substitution. The Travel Provider’s cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a credit and/or refund. Moreover, should you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances.

Cancellation, Changes, Interruption Fees:

Penalties may apply to the changing or cancellation of a travel purchase, including without limitation, non-refundable and non-changeable airfare and other travel components, and change or cancellation fees imposed by air carriers and other travel providers, in addition to any difference in fare or pricing.  Changes, cancellation, and/or refunds, if permitted, are subject to air carrier and other travel provider terms and conditions. All prices, taxes and fees are subject to change until you make a final payment on your travel purchase, and thereafter prices are subject to change: (1) for air-inclusive bookings, due to increase in government-imposed taxes or fees, and (2) for all other travel, increases in government taxes or fees and other travel provider-imposed charges (such as fuel, surcharges, port fees, fluctuation in foreign exchange markets or other assessments).

You are responsible for all the above increases in price applicable to your travel purchase and you hereby consent to and authorize us to charge your payment method for any such increases mandated by your air or sea carrier or other travel provider.


California Privacy Rights:

Residents of California, under the California Civil Code, have the right to request that CP disclose what personal information is collected about them as well as why the personal information is collected, to whom the personal information is shared with, if any, and what information was shared. Residents also have the right to request that CP delete any personal information collected about them as well as the right to request that their personal information is not shared with any third parties. If you wish to make any of the requests mentioned above, please send in your request using the contact information provided below. Please provide your full name, e-mail address, and postal address in your request.


Disclaimer or Liability:

With respect to travel arrangements made in connection with the services we provide, we work with a variety of disclosed principals and independent contractors, including, but not limited to , carriers, cruise lines, transportation companies, tour operators, wholesalers, service companies, hotels, and similar suppliers of travel related services (Travel Providers). We are not responsible or liable for any acts, omissions, financial stability, delays, changes, or use of our secure storage of any travel information, personal or otherwise, supplied by travelers, directly or through us, or by any supplier or Travel Provider.

Neither we nor any of our representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodation, transportation, hotel, restaurant, baggage, tour, flight or cruise services resulting directly or indirectly from acts of God, terrorism, social or labor unrest, mechanical or construction failures or difficulties, disease, bacteria, pathogens, local laws, climatic or weather-related conditions, floods, storms, hurricanes, typhoons, droughts, high or low water levels, criminal acts, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, pandemics, medical quarantines, customs, entry or visa regulations, defaults, delays, or cancellations of or changes in itinerary, routing or schedules, any cause beyond our control, or from missing, lacking, untimely, insufficient or improperly issued passports, visas or other required travel documents.

By embarking upon the travel arrangements in connection with our services, each travel voluntarily assumes all risks involved in such travel, whether expected or unexpected. Each traveler is hereby warned of the above risks, and the possibility of travel industry bankruptcies, medical and climatic disruptions, or that such traveler may be unable to travel as scheduled because of personal emergency. Your retention of tickets, reservations or bookings after issuance shall constitute your consent to these Terms, and an agreement on your part to convey these Terms to all other travelers.

We provide our services on an “as is” and “as available” basis. To the extent permitted by law, we and our Travel Providers and licensors disclaim all warranties, whether express, implied, statutory, or otherwise, including, without limitation, the implied warranties or merchantability, fitness for a particular purpose, and those arising out of course of dealing or usage of trade.

To the extend permitted by law, in no event shall we our any of our Travel Providers or licensors have any liability to you for any indirect, special, incidental, punitive, or consequential damages (including for loss of profit, revenue, or data) arising our of or in conjunction with our services or these Terms, however, caused, and under whatever cause of action or theory of liability brought (including under any contract, negligence, or other tort theory of liability) even if advised of the possibility of such damages. To the extent permitted by applicable law, our total cumulative liability to you or any third party arising out of or in connection with our services or these Terms, from all causes of action and all theories of liability, will be limited to and will not exceed any amounts paid or payable by you for the 12 months preceding the claim.

Your understand and agree that we have set our prices and entered into these Terms with you in reliance upon the limitations of liability set forth in these Terms, which allocate risk between us and from the basis of a bargain between the parties.

Indemnification:

You agree to indemnify and hold harmless Suncations from and against all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms by you. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.


Arbitration:

You and Suncations agree that we will resolve any controversies, claims, counterclaims, or other disputes between us or between you and a third-party agent of ours (each a “Claim”) through binding and final arbitration instead of through court proceedings. You and Suncations hereby waive any right to a jury trial of any Claim. All Claims shall be submitted for final and confidential binding arbitration administered by JAMS pursuant to its then-existing Streamlined Arbitration Rules and Procedures (“Jams Rules”). The arbitration shall be held in Riverside County, CA. The arbitrator’s decision shall be controlled by the terms and conditions of these Terms. The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court or competent jurisdiction. These parties agree that arbitration will be kept confidential and that the existence of the proceedings and any elements of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations or securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. However, the arbitrator, and not any federal, state, or local court or agency shall have the exclusive authority to resolve any dispute relating to the interpretation, validity, applicability, enforceability, or formation of this arbitration agreement including, but not limited to, a claim that all or any part of this arbitration agreement is void or voidable.

To begin an arbitration proceeding, you must send us an individual letter signed by you requesting arbitration and describing your claim. This letter must be sent to us at least five (5) days before you initiate an arbitration proceeding against us.

Any party to the arbitration may, at any time more than ten (10) days before arbitration, serve an offer of compromise in writing upon any other party to the action. Offers of compromise pursuant to these Terms will be adjudicated and interpreted in accordance with the California Code of Civil Procedure section 998.

This arbitration agreement does not preclude you or Suncations from seeking action by federal, state, or local government agencies. You and Suncations also have the right to bring qualifying claims in small claims court. In addition, you and Suncations retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver or any provision of this Section of these Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms. This Section of these Terms will survive the termination of your relationship with Suncations.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAN A COURT ACTION, THE RIGHT TO A JURY TRAIL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN JAMS RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OR RELIEF. OTHER RIGHTS THAT YOU OR SUNCATIONS WOULD HAVE IN COURT ALDO MAY NOT BE AVAILABLE IN ARBITRATION.


Other Provisions:

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part of any acts of nature or other causes beyond our reasonable control.

These Terms will be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict or laws rules or provisions.

If any provision of these Terms is found to be unlawful or unenforceable, then that specific provision will be deemed severed from these Terms and will not affect the enforceability of any other provision. If we do not enforce a specific right or provision of these Terms, that failure will not prevent us from enforcing such right or provision in the future.  We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, sale or assets or equity, or by operation of law.

PLEASE PRINT A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK OUR WEBSITE FREQUENTLY FOR ANY CHANGES TO THESE TERMS.